Privacy Policy

This privacy policy describes how Jelani's Luxurious Hair(the "Site" or "we") collects, uses and discloses your personal information when you visit or make a purchase on the site.

Collecting personal information:

When you visit the site, we collect certain information about your device, your interaction with the site and information necessary to process your purchases. We may also collect additional information when you contact us for customer support. In this privacy policy, we refer to any information that can uniquely identify an individual (including the information below) as "personal information". Please see the list below for more information on what personal information we collect and why.

Device information

Examples of personal information collected:  version of the web browser, IP address, time zone, cookie information, which sites or products you view, search terms and how you interact with the site.

Purpose of the collection:  to accurately load the site for you and to perform analysis on the use of the site in order to optimize our site.

Source of Collection:  Automatically collected when you visit our site using cookies, log files, web beacons, tags or pixels [ADD OR SUBTRACT OTHER TRACKING TECHNOLOGIES USED]. Disclosure for Business Purposes:  Shared with our Processor Shopify [ADD OTHER SELLERS WITH WHOM YOU SHARE THIS INFORMATION].

 Order information

Examples of personal information collected: name, billing address, shipping address, payment information (including credit card numbers [INSERT OTHER PAYMENT TYPES]), email address, and phone number.

Purpose of collection: to provide you with products or services to fulfill our contract, to process your payment information, to arrange shipping and to provide you with invoices and / or order confirmations, to communicate with you, to screen our orders for potential risk or fraud, and, in accordance with the preferences you have shared with us, provide you with information or advertisements relating to our products or services.

Source of collection:  collected from you.

Disclosure for a Business Purpose: Shared with our Processor Shopify [ADD OTHER SELLERS WITH WHOM YOU SHARE THIS INFORMATION. EXAMPLE SALES CHANNELS, PAYMENT GATEWAYS, SHIPPING AND FULFILLMENT APPS].

I nformation about customer support

Examples of Personal Information Collected: [CHANGES TO THE INFORMATION LISTED ABOVE OR ADDITIONAL INFORMATION AS NECESSARY]

Purpose of the collection: To provide customer support.

Source of collection: collected from you.

Disclosure for Business Purposes: [ADD ALL SELLERS USED TO PROVIDE CUSTOMER SUPPORT] [INSERT OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA / LISTS]

[INSERT THE FOLLOWING SECTION IF AGE RESTRICTION IS REQUIRED]

Minors:  The Site is not intended for persons under [INSERT AGE]. We do not knowingly collect personal information from children. If you are the parent or guardian and believe that your child has provided us with personal information, please contact us at the address below to request deletion.

Sharing personal information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
• We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
• [INSERT INFORMATION ABOUT OTHER SERVICE PROVIDERS]

[INCLUDES THE FOLLOWING IF USING REMARKETING OR TARGETED ADVERTISING].

Behavioral advertising

• As described above, we use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example:
• [INSERT IF APPLICABLE] We use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your personal information here: https://policies.google.com/privacy?hl=en . You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout . 
• [INSERT IF YOU USE A THIRD PARTY MARKETING APP COLLECTING INFORMATION ABOUT THE BUYER ACTIVITY ON YOUR SITE] We share information about your use of the Site, your purchases and your interaction with our advertising on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to depending on your location).

[INSERT OTHER ADVERTISING SERVICES USED]

For more information about how targeted advertising works, please visit the Network Advertising Initiative ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work . .

You can opt out of targeted advertising by:

[INCLUDING OPT-OUT LINKS OF WHICH SERVICES ARE USED. COMMON LINKS INCLUDE:

• FACEBOOK -  https://www.facebook.com/settings/?tab=ads
• GOOGLE -  https://www.google.com/settings/ads/anonymous
• BING -  https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads ].

Using personal information

We use your personal information to provide our services to you, including: offering products for sale, processing payments, shipping and fulfilling your order, and notifying you of new products, services and offers.

[ADD THE FOLLOWING SECTION IF YOUR SHOP IS LOCATED IN OR IF YOU HAVE CUSTOMERS IN EUROPE]

Legal basis

In accordance with the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal data based on the following legal bases: [INCLUDING EVERYTHING APPLICABLE TO YOUR COMPANY]

• Your consent;
• The performance of the contract between you and the site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task performed in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the site, we will keep your personal information for our records unless and until you ask us to delete this information. For more information about your right to erasure, please see the 'Your rights' section below.

Automatic decision making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling), where that decision-making has legal consequences for you or otherwise significantly affects you.

We [DO / DO] participate in fully automated decision-making that has a legal or otherwise significant effect on the use of customer data. Our processor Shopify uses limited automated decision-making to prevent fraud that will not have legal or otherwise significant consequences for you.

Services that include elements of automated decision-making include:

• Temporary list of IP addresses associated with repeated failed transactions. This denylist will last for a small number of hours.
• Temporary list of credit cards associated with IP addresses. This denylist will last for a small number of days.

[INCLUDE THE FOLLOWING SECTION ONLY IF YOU ARE SELLING PERSONAL INFORMATION AS DEFINED IN THE CALIFORNIA CONSUMER PRIVACY ACT].

Selling personal information:

Our site sells personal information as defined by the California Consumer Privacy Act of 2018 ("CCPA").

[INSERT:

• CATEGORIES OF SOLD INFORMATION;
• INSTRUCTIONS FOR HOW TO UNSUBSCRIBE YOU FROM THE SALE;
• WHETHER YOUR COMPANY SELLS INFORMATION FROM MINORS (UNDER 16 YEARS) AND WHETHER YOU OBTAIN CONFIRMING CONSENT;
• IF YOU PROVIDE A FINANCIAL INCENTIVE NOT TO SELL INFORMATION, PLEASE PROVIDE WHAT THAT IS INCENTIVE.].

Your Rights [INCLUDES THE FOLLOWING IF YOUR STORE IS LOCATED IN OR IF YOU HAVE CUSTOMERS IN EUROPE]

GDPR:

If you are a resident of the EEA, you have the right to access the personal information we hold about you, to transfer it to a new service and to request that your personal information be corrected, updated or deleted . To exercise these rights, please contact us at the contact information below [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, DELETE, CORRECTION AND PORTABILITY REQUESTS].

Your personal data will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers are GDPR compliant, see Shopify's GDPR White Paper: https://help.shopify.com/en/manual/your-account/privacy/GDPR .

[INCLUDE THE FOLLOWING IF YOUR BUSINESS IS SUBJECT TO THE CALIFORNIA CONSUMER PRIVACY ACT].

Cookies:

A cookie is a small amount of information that is downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information every time you return to the site or scroll from one page to another. Cookies also provide information about how people use the website, for example whether it is their first visit or whether they are a frequent visitor. We use the following cookies to optimize your experience on our site and to provide our services.

Contact

For more information about our privacy practices, if you have any questions or would like to make a complaint, please contact us by email at

info@jelani luxurioushair.com